Refund Policy
GRS Global LLC
Introduction
At GRS, we are committed to delivering high-quality services and maintaining transparency in all engagements. This policy outlines how refunds are handled across our services.
Service-Based Work (E-commerce, Account Management, Operations)
- Due to the nature of time-based and effort-driven services, fees once paid are generally non-refundable.
- If a client is not satisfied, we encourage raising concerns immediately so we can review, revise, or improve the work.
- In cases where services have not yet started, a partial or full refund may be considered at our discretion.
Remote Staffing & Recruitment Services
- Recruitment, onboarding, and training efforts involve significant time and resources.
- Once a candidate has been shortlisted or hired, fees are non-refundable.
- Recruitment, onboarding, and training efforts involve significant time and resources.
Monthly / Retainer-Based Services
- Monthly service fees are non-refundable once the billing cycle has started.
- Clients may choose to cancel or pause services for the next billing cycle with prior notice.
Platform Risks (eBay, Amazon, Etsy, etc.)
- While we follow best practices and proven strategies, marketplace actions (suspensions, restrictions, fees, etc.) are beyond our control.
- Therefore, no refunds will be issued for losses, fees, or account actions initiated by third-party platforms.
Payment Disputes
- We encourage clients to reach out directly to resolve any issues before initiating disputes.
- Unauthorized chargebacks or disputes may result in immediate suspension of services and restriction of future engagement.
Exceptional Cases
- We value long-term relationships. In genuine cases, we may offer goodwill refunds, credits, or adjustments at our discretion.